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Info from the Bursar: Office hours, deposits, key deposits and refunds

Bursar’s Office Customer Service Window hours:
Effective Monday, September 26, 2011, the customer service window hours for the Bursar’s Office will change to 7:45 am – 4:00 pm.  This earlier window closing time will provided needed time to complete end of day balancing tasks.  Bursar’s Office phone hours will remain 7:45 am-4:30 pm.

Department Deposits:
Receipt/Sales Credit Deposit Forms or bank bags may be dropped off at Bursar’s Office customer service windows from 7:45 am-4:00 pm weekdays, in the Bursar’s Office dropbox in the first floor lobby of 333 East Campus Mall from 7:30 am – 7:00 pm 7 days/week, or the Bursar’s Office 10th floor dropbox from 7:30am-4:30pm week days.

Do you not want to have to come to the Bursar’s office at all to make your deposit?  The following links provide information about alternatives that can assist your department:

Memo from Darrell Bazzell and Don Miner about department deposit timing:
http://www.bussvc.wisc.edu/acct/DepartmentDepositMemo.pdf

Information from the Bursar’s Office and Accounting Services Cash Management about alternatives for depositing departmental revenue and sales credits:
http://www.bussvc.wisc.edu/acct/policy/revenue/revpol.html

Key Deposits and Refunds
For many, many years, the Bursar’s Office has supported a key deposit and refund process for campus for those units that charge their students or employees a refundable deposit to obtain a key to a locker, room or building.  With the advent of access cards and the Key Issue Form available through FP&M’s Lockshop, most departments have stopped using the key deposit and refund process.  This process is also labor intensive for departments and the Bursar’s Office, and a $5-20 deposit likely doesn’t change the key holders behavior.

As all our areas look to use our resources most efficiently, we encourage departments to eliminate use of key deposits and refunds.

The Key Issue Form from the Lockshop is an effective tool for tracking who has keys, and authorizing collection of a $75 lost key fee.

If departments feel strongly about continuing the use of key deposits, the Bursar’s Office requests a student campus ID or faculty/staff ID number (as found on Wiscard Campus IDs) on key deposit forms.  In the past year, the number of lost key deposit cards has increased significantly.  The ID number of forms will help the Bursar’s Office better track payment, refund and forfeiture of these deposits.

Please contact me if you want to discuss your Key Deposit and Refund process.

Cathie Easter
Bursar
333 East Campus Mall #10501
262-8927